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FAQ
1. Who is Gastronomia?Since 1998, Gastronomia has built a reputation for offering first-class frozen culinary solutions for foodservice professionals in North America. [Top] 2. Who are Gastronomia customers?Above all distributors who work with upscale foodservice operators: hotels, restaurants, caterers, golf clubs, country clubs, high-end bars, etc. As well as gourmet consumers who buy our products through our online Gourmet Boutique or our Gourmet Warehouse-Boutique. [Top] 3. Where can we find your products?In major cities in Canada and USA, through local distributors. Contact us at our toll free number 1-877-281-6400 or send us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to know your nearest distributor. NEW! You prefer shopping online? Gastronomia now offers an online Gourmet Boutique and delivers throughout Canada. For more information, please click here. If you live in Montréal, you can come to our Gourmet Warehouse-Boutique located at 1195D rue Smith in Montréal close to Old-Montreal. Our Gourmet Warehouse-Boutique offers hard-to-find gourmet solutions that were, until recently, only available to chefs. For more information, please click here. [Top] 4. Where do Gastronomia products come from?Mainly from France but also from other Western European countries. [Top] 5. Is the quality of your frozen products similar to fresh products?Yes, we choose the highest quality ingredients and work only with suppliers that are leaders in their product category. Let us remind you that an excellent frozen product starts with an excellent fresh product. [Top] 6. How do we use Gastronomia products?Most of our products are very easy to use and to prepare. For instance, our freezer to oven viennoiseries do not need to be defrosted or proofed before being cooked. Each of our products comes with detailed conservation/preparation instructions. [Top] 7. How long can I keep the products in my freezer?Gastronomia products will stay fresh in your freezer (at -18°C) for 9 to 30 months, depending on the items. Once defrosted, they can be kept in the refrigerator and will have the same shelf life as fresh products. Each of our products comes with detailed conservation/preparation instructions. [Top] 8. Are the nutritional values of fresh vegetables and mushrooms superior to yours?No, because there’s usually many days between when vegetables and mushrooms are picked and the day you use them. During this time they lose most of their vitamins and nutritive values. On the contrary, our vegetables and mushrooms are picked at ripeness and quickly flash frozen, which preserves all nutritional qualities and goodness. [Top] 9. Can I buy your products online?Yes! We now offer to foodservice professionals and food lovers an online Gourmet Boutique. We deliver throughout Canada. For more information, please click here. [Top] 10. Can I find your products in retail?More and more retail shops now sell our products. To know where the nearest point of sale is, please contact us at 1-877-281-6400 or by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . If you live in Montréal, you can come to our Gourmet Warehouse-Boutique located at 1195D rue Smith in Montréal close to Old-Montreal. Our Gourmet Warehouse-Boutique offers hard-to-find gourmet solutions that were, until recently, only available to chefs. For more information, please click here. NEW! You prefer shopping online? Gastronomia now offers an online Gourmet Boutique and delivers throughout Canada. For more information, please click here. [Top] 11. What is the difference between "ready to bake" and "proof and bake" Panifrance viennoiseries?Ready to bake Panifrance viennoiseries can be baked straight from frozen at 162°C/325°F for 10 to 15 minutes. No thawing, no proofing, no egg washing before baking. Proof and bake Panifrance viennoiseries need to be proofed at 28°C/82°F for 2 hours or can be left at room temperature for 6 to 8 hours before being baked. They also need to be egg washed. Each of our products comes with detailed preparation instructions. [Top] 12. How long can I keep Les Vergers Boiron purées and coulis once defrosted?5 days in the refrigerator. [Top] 13. Are your products kosher certified?For the moment, only Les Vergers Boiron purées and coulis are kosher parvé certified. Click here to see the certificate. [Top] 14. Where do I find ingredients and nutritional information?Click here to see our Gastronomia Products Nutritional Facts. [Top] 15. What personal information about customers does Gastronomia.ca gather?For detailed information, please consult our Privacy Notice . [Top] 16. What are the delivery timelines for wholesale orders?From 1 to 5 days. To know your nearest distributor, please contact us toll free at 1-877-281-6400 or send us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . [Top] 17. What are the delivery timelines for online orders.We ship exclusively via Purolator and within Canada. We accept orders seven days a week. Orders received before Noon EST Tuesdays, Wednesdays and Thursdays will be delivered the following day or the day of your choice as available on our electronic calendar. Orders received after Thursday Noon EST, Fridays, during the weekend and Mondays will be shipped on Tuesday for a Wednesday delivery or the day of your choice as available on our electronic calendar. We will send you an email notifying you of the shipping date, the expected delivery date of your order as well as a tracking number to be able to follow your order.
We deliver to both residential and business addresses. We cannot ship to a Post Office box. Someone has to be available when your package is delivered because a signature is required. Purolator will not release the order without any signature. If no one is home when our driver arrives, Purolator will bring the package to its warehouse and you will then become responsible to pick it up at Purolator or make arrangements for another delivery. From that moment, you become responsible for the package. If you are not sure you can be there to receive the package, we suggest you send it to a business address or perhaps a friend or relative who would be available to accept the delivery. [Top] 18. Can my products be delivered on Saturday?Weekend deliveries are not available at this time. If you want to have your products for the weekend, please place your order on Thursday, you will receive it on Friday. [Top] 19. Why do orders placed late in the week or on the weekend ship on Tuesday?Your satisfaction with your purchase is essential to us. We want your products to arrive fresh and ready to enjoy. Rather than have our foods spend the weekend in a warehouse or delivery truck, we ship on Tuesday for a Wednesday delivery to minimize the travel time of your order. [Top] 20. Where do you ship?For the moment, our products are available in Canada only. We will keep you informed as soon as they will be available elsewhere! [Top] 21. Who will deliver my order?We ship exclusively via Purolator. [Top] 22. How much are the Shipping & Handling Fees?
[Top] 23. Do I have to be present for delivery?Someone has to be available when your package is delivered because a signature is required. Purolator will not release the order without any signature. If no one is home when the driver arrives, Purolator will bring the package to its warehouse and you will then become responsible to pick it up at Purolator or make arrangements for another delivery. From that moment, you become responsible for the package. If you are not sure you can be there to receive the package, we suggest you send it to a business address or perhaps a friend or relative who would be available to accept the delivery. [Top] 24. Since your products are frozen, will they arrive in good condition?To optimize the quality and freshness of our products, your order will be packed with dry ice* and shipped in an insulated container.
*Safe Handling: Dry ice is extremely cold, -109°F (-79°C), and can cause severe frostbite within seconds of direct contact. AVOID CONTACT WITH SKIN AND EYES. NEVER HANDLE DRY ICE WITH YOUR BARE HANDS. Always wear insulated gloves. KEEP OUT OF REACH OF CHILDREN. Only adults should handle dry ice. As soon as you receive your order, place products in a freezer. Leave the dry ice in the box and put the box in a well ventilated room (ideally outside). [Top] 25. What is dry ice?Dry ice is solidified carbon dioxide (CO2). It is extremely cold, -109°F (-79°C). Pure and odorless, it is not harmful or toxic since it is found in beers and sodas. Dry ice is the best way to keep products frozen out of a freezer. [Top] 26. Will you confirm the shipping of my order?We will send you an email notifying you of the shipping date, the expected delivery date of your order as well as a tracking number to be able to follow your order. [Top] 27. How can I track my order?We will send you an email notifying you of the shipping date, the expected delivery date of your order as well as a tracking number to be able to follow your order. [Top] |
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